Training / Workshops Terms

Terms and Conditions


Welcome to our website, if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern’s relationship with you in relation to this website. By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and conditions set out below.

The term or ‘us/we’ refers to the owner of the website whose registered office is 45 Merstow Green, Evesham, Worcestershire, WR11 4BB. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Copyright – All website design, text, graphics, the selection and arrangement thereof are owned by the company running this site, or hosting this site, except where provided under the General Public License ( ALL RIGHTS RESERVED.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.


Specialist Retailers is committed to ensuring that all personal information handled by us will be processed according to legal compliant standards of data protection and data security.

We collect; process, store and use personal data when you register interest with us or book a ticket to an event. We may also collect personal data that you give to us about other people if you register them to attend an event. You agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy. When you contact us by email or post, we may keep a record of the correspondence.

We will use your data to send you communications, which may include (but is not limited to) information on an event you have booked, blog posts, surveys and information about new events.

We may contract with third parties to supply products and services to you on our behalf. These may include (but are not limited to) payment processing, delivery of goods and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. We currently contract with: Pipedrive, Ticket Tailor and MailChimp.



The fee per nominee will be the fee published in the literature of Specialist Retailers Ltd/ listed on Ticket Tailor, plus VAT at the prevailing rate (currently 20 %) Our VAT Registration Number is 288766529

Fees do not include accommodation or transport should this be required. The fees are payable with bookings, prior to course commencement, unless otherwise agreed in writing

Refund /Amend/Postpone

Specialist Retailers Ltd reserves the right to change the designated venue or speaker, or both, on any event described in its published literature. Specialist Retailers Ltd further reserves the right at its absolute discretion and without liability to cancel, an advertised course due to insufficient bookings or through circumstances beyond the reasonable control of the company. In which event the liability of Specialist Retailers Ltd shall be limited to the return of all monies paid.

The Client is entitled to cancel any booking under the following terms only:

  • Over 7 working days prior to the event 50% of the course fees will be refunded
  • 7 working days prior to the event no refund will be given
  • No refund of fees or transfer of event are allowed in the case of delegates who fail to attend
  • Substitutions for original nominees may be made at any time. However, Specialist Retailers Ltd is to be notified of substitutions prior to course commencement and must agree to the substituted person.


We are unable to accept postponements within 7 working days of course commencement, full cancellation terms will apply.

Limitations of Liability

Under no circumstances shall the company be held responsible for any harmful act or default by its servants or agents unless such actual default is reasonably foreseeable and avoidable by the exercise of due care on behalf of the company as its employer; nor in any event shall the Company be held responsible for any loss sustained by the client or its nominees due to burglary, theft, fire or any other cause except in so far as such loss is solely attributable to negligence of the Company’s servants or agents acting within the course of their employment. Views expressed by the tutors are their own. Specialist Retailers Ltd disclaims liability for advice given or views expressed by any tutors within the delivery of courses or in any notes or documentation provided to delegates.

Conditions of Booking

The Client accepts responsibility for the behaviour of its nominees in full and undertakes to indemnify the Company against damages and/or personal injury caused to its servants, agents or property as a result of the actions or defaults of its nominees whilst on the training premises. All events are held in well-equipped training centres or hotels. Full details on venue will be sent with booking confirmation.